Laser cutting Cape Town. Laser engraving Cape Town.
Laser Cutting and Laser Engraving T’s & C’s
1.1. Laser Cutting and Laser Engraving is an experimental process. Different materials yield different results. The Cuckoo’s Nest makes every endeavor to create the results that you require. However, we may not be liable for any laser cutting or laser engraving projects that do not have the desired outcome. We recommend that you provide extra material, so that we may provide you with a sample which becomes the visual contract.
1.2. Should the laser cutter malfunction, we will re-do your project but it is the clients responsibility to supply more materials. No reimbursement for damages to materials during the laser cutting process will be given.
1.3. The Cuckoo’s Nest does not administer refunds on deposits due to a change of mind or unsatisfactory results.
1.4. Please note some materials might mark on the underside of the material. This can be removed with a light hand sand or by applying transfer tape at an added cost.
1.5. Inconsistent wood patterns will lead to inconsistent laser engraving patterns. Unfortunately there is no way of telling how the wood will react to etching until we begin to etch.
1.6. When cutting metals or alloys, the likelihood of any scratches or blemishes on the surface is high and we cannot be held liable for this. Buffing, brushing or powder coating will come at an extra cost.
1.7. Once we receive the POP or deposit, please allow 2-5 working days to process your project unless we state otherwise. We are always laser cutting or laser engraving something and production times vary. Please always ask for our current turnaround time.
1.8. We offer an Express 24 hours lead-time for any urgent laser cutting or laser engraving jobs and this would incur an Express rate.
1.9. Please note when laser cutting mirrored acrylic, materials are cut face down and artworks should take this into consideration.
2.1. We carry the basic laser cutting and laser engraving stock items like MDF, Pine, Bamboo, Clear Perspex etc. The thickness vary from 3mm – 6mm. There is no liability on our part to take responsibility for the quality of materials ordered from our suppliers. Any materials left at our premises after 30 days shall be discarded.
3. Change of Mind.
3.1. Once deposit has been paid and the work begins, no refund on ‘a change of mind’ for any laser cutting or laser engraving work will be performed.
4. Vectoring Process.
4.1. We work to a 30 min period of R125 excl for any digital vectoring needed to create a ‘laser-ready’ file for your laser cutting or laser engraving requirements.
4.2. We therefore require our clients to provide clear and concise briefs that includes digital designs/hand-drawn sketches/reference pictures containing all the relevant project details and information.